Healthcare Operations
Introduction to Operations, Quality Assurance and Quality Improvement

  • 5-7 hours

    Learning time

  • Online

    Independent, self-paced learning

  • Practical Application

    Practical approach for immediate application

  • Comprehension Check

    Concluding quiz to ensure grasp of key concepts

    Essential Knowledge and Practical Understanding

    Explore the dynamic and interconnected world of healthcare operations. Learners will examine how key functional areas—such as decision-making, compliance, financial management, human resources, and quality improvement—work together to support effective healthcare delivery.

    Who It's For

    Ideal for administrators and clinicians alike who want to have a more practical understanding of operations management in healthcare

    What You'll Learn

    • Define key concepts and components of healthcare operations, including compliance, revenue cycle, and quality improvement.
    • Describe the roles of major functional areas such as human resources, financial management, and decision-making in healthcare organizations.
    • Summarize how different operational functions interact to support effective healthcare delivery and patient outcomes.
    • Explain the importance of regulatory compliance, quality assurance, and operational decision-making in improving healthcare performance.

    Why It Matters

    Effective operations management acts as the connective tissue of a healthcare organization, orchestrating complex workflows and resource allocation to transform clinical expertise into timely, cost-effective, and patient-centered care
    Dr. Miguel Fana
    Subject Matter Expert


    Dr. Fana is board certified in Internal Medicine and completed his residency training at New York Hospital-Queens, a Weill Cornell Medical College Affiliate. Dr. Fana served as Associate Medical Director for JSA Healthcare's Tampa Bay region from 2000 to 2005 prior to founding Fana Medical Group and joining Access Health Care Physicians. Dr. Fana was elected President of The Pinellas County Medical Association and has provided significant contributions to several local residency training programs.


    Patrick Jones - Course author